At JHAKAAS Clothing, we want you to love what you wear. If for any reason you are not satisfied with your purchase, our refund and return policy ensures a smooth and fair process.
1. Eligibility for Returns
- Items can be returned within 7 days of delivery.
- Products must be unused, unwashed, and in their original packaging with tags intact.
- Sale or discounted items may not be eligible for returns unless defective.
2. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 5–10 business days.
- Shipping charges are non-refundable.
3. Exchanges
- Exchanges are available for size or color variations, subject to stock availability.
- If the requested item is unavailable, a refund will be issued instead.
4. Damaged or Defective Items
- If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos.
- We will arrange a replacement or issue a full refund.
5. Return Process
- Contact our support team at support@jhakaasclothing.com with your order details.
- Pack the item securely in its original packaging.
- Ship the item to the return address provided by our team.
6. Important Notes
- Customers are responsible for return shipping costs unless the item is defective.
- We recommend using a trackable shipping service to ensure safe delivery.
